Resolve customer inquiries and escalate issues, as needed. Know our product inside out to educate and inform our customers. You can get in touch with our Support team if you have more questions, we are always happy to help! Select the Menu in the app, then "Contact us" and select your preferred method to contact us. You will be the face of Taptap Send to our customers You will: Assist customers by taking phone calls, answering emails and replying to incoming chats. Unfortunately, we cannot cancel pending transfers. For now, your funds have been authorised and blocked by your bank but we will release them, should your transfer fail eventually. We will only debit your funds if the transfer is delivered successfully to your recipient. To retrieve money in a Moov agency, they can dial 15521. To retrieve money from the banks ATMs, they can dial 15584. You will receive a push notification on your phone as soon as the transaction has been updated and processed. Please find below some useful information to help your recipient to cash out money in Moov in Ivory Coast: To consult their wallet balance to see if the transfer has arrived, they can dial 100. You can review the transfer details and also the visual map, we hope this will give you more clarity about where your transfer is at. If you made a mistake with the recipient’s phone number, unfortunately, there is nothing we can do. Make sure you input the correct phone number. We will review the situation with you For Mobile Money. You would work shifts and weekend and late hours coverage will be regularly needed. My issue was speedily resolved and l am very excited l did not lose my money when l mistakenly sent it to a wrong number. The status in the app always gives you the most up to date information. If you entered the wrong phone number or recipient’s name, please send us an email at via your registered email address. Language requirements Fluent English, French, and Wolof required The Role You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most. Do you agree with Taptap Sends 4-star rating Check out what 14,965 people have written so far, and share your own experience. We always try our best to give our customers a speedy service but in the unfortunate event of a delay, know we are working on it and doing our maximum with our partners to solve the issue affecting your transfer. including to determine enhancements and technical improvements. We are sorry if your transfer is pending as we know how important it is for you that your transfer goes through. Phone: +1 8: Federal Trade Commission (FTC.
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